Marketing today is significantly harder than it used to be. That’s because consumers now encounter hundreds of touchpoints while deciding to buy from a brand. For a business to stay relevant, the company must operate with a revenue operations framework to show teams where and how to drive revenue acceleration strategies.
As brands climb the uphill battle facing them when implementing revenue operations, organizations must go through methodical steps to sift through that influx of information and find actionable solutions.
Revenue acceleration requires that organizations start with the end in mind. By thinking through user experiences, user interfaces, and other technological advancements that spur revenue creation, teams can work backward to better understand the customer view across all functions and departments.
The better teams can understand why a customer makes a purchase and stays with a brand, the more likely it is that teams can make intelligent decisions. Combining customer experience and lifetime value (LTV) data with the cost of acquisition (CAC) allows teams to tap into the emotional and logical triggers of various cohorts and arrive at the underlying why for behavioral trends.
Revenue acceleration is a complex initiative that requires a revenue operations framework to do effectively. That’s because, when things go wrong, it generally boils down to misalignments within a company’s 3 P’s — people, platforms, or processes.
Attract prospects, gain leads and ensure that customers become loyal advocates for your brand.
The strategies and workflows that actually run the engine.
Software systems, social channels and other tools to create efficiencies of scale.
Without a team of vested employees on board guiding your vision for revenue acceleration, you’ll struggle to implement effectively.
Your team is critical for driving empathetic responses and a human-centered approach to delivering sublime customer experiences every step of the way — even when the executive team is not in the room with them. Every key player must be vested in and intimately familiar with the company story, and know how their role directly relates to fulfilling that vision.
When handoffs occur from one department to the next, teams must have a smooth transition to keep the customer experience (CX) and employee experience (EX) in alignment.
Building iterative feedback loops based on this data and then tying those insights back to the customer journey to create a more cohesive experience across all external channels is crucial. An adaptable team aligned with up-to-date changing behavior expectations will help keep these processes running smoothly.
The platforms used to gather data from an audience and then translate that data into actionable insights are crucial.
Adopting a Data as a Service system can help connect all the various systems in a way that unpacks the what, when, and where of segmented information. With these platforms, organizations are more equipped to ask the right questions at the right time and gain deeper insights that will spur revenue acceleration strategies and initiatives.
Take the first step in unlocking your growth potential by scheduling a complimentary discovery call with our EVP Tom Jones. This introduction will better help us understand your pain points as you explore new data-driven strategies and uncover hidden growth opportunities.