While descriptive analytics are useful for illuminating what’s happening in an organization, companies cannot fully leverage this information without a reliable framework.
At RocketSource, we developed the StoryVesting framework to empower organizations to correlate what they’re seeing from the data with the underlying motivations of the brand and customer experience. With these deeper insights, organizations can provide clearer direction for decision-makers, allowing them to root their decision-making in behavioral data.
Disparate data points don’t tell a strong story. Descriptive analytics empower organizations to see what is happening along the customer journey and connect with today’s consumer.
When combining descriptive analytics with a comprehensive understanding of the customer’s motivation and experience to model and implement growth, organizations need both qualitative and quantitative data. This allows teams to know what customers and employees are thinking, feeling and saying, then compare that to what they’re doing.
This empathy-based, intimate understanding of a customer’s journey leads the way for descriptive analytics to be leveraged to develop initiatives and strategies that increase the lifetime value of a customer.
Descriptive analytics are helpful for getting a snapshot into current trends at a micro level, but how does that translate into the bigger picture for the organization?
When descriptive analytics are paired with a North Star Metric framework, organizations can take top-line metrics around which all company priorities are aligned and make strategic decisions.
These decisions will determine where the organization’s energy and brainpower will flow. Focusing on the wrong metric for too long can sacrifice growth for short-term success, causing companies to miss opportunities.
Nailing the North Star Metric and using descriptive analytics for decision-making can guide organizational growth across initiatives and in the market.
Showcase the direction you’re moving across time periods. Groups of users or against competitors.
Mind-map metrics from input to output.
Analyze movement over time.
Understand behavioral shifts via motivational triggers.
Take the first step in unlocking your growth potential by scheduling a complimentary discovery call with our EVP Tom Jones. This introduction will better help us understand your pain points as you explore new data-driven strategies and uncover hidden growth opportunities.