What is
Refers to the feedback received from customers directly. The data may be may collected in person, (call center, or in store, social media) via a survey, from a focus group, or through observation (ethnographic research).
We become part of your team
The right mix of modern talent can span several specialized layers. In order to learn and absorb your nuances quickly and to gain competitive momentum, we collaborate early and often so that we can seamlessly blend our talent, processes and technology with yours.
We bring an agile CX-first methodology and skillset to help your team systematically and iteratively act on real-time quantitative and qualitative customer insights. What that means is that you’ll be able to more rapidly compete within those customer decision-making micro-moments.