Managed agile services on demand support teams where a provider and client collaborate closely to deliver on tasks that directly impact specific milestones month after month. Contrary to traditional managed services, where a client will hand over full control of a business or system to a supplier, managed agile services allow both parties to maintain some level of interaction and control over the work performed.
Organizations today that have undergone digital transformation face a tremendous amount of technological challenges that inhibit their ability to grow. One of the biggest hurdles standing in their way has been access to innovative resources. As a result, project backlogs continue to pile up, stunting forward-thinkers from moving forward with innovative ideas.
Managing agile services on demand allows teams to keep moving forward quickly by bringing together fresh ideas with teams equipped to do the heavy lifting to bring those ideas to life. Sprint client engagements are supported by allowing the client to prioritize the work done into weekly sprints while the stakeholders simultaneously track those milestones for the month ahead.
A Shift From Traditional IT Service Management to Managed Agile Services On-Demand
Traditional IT managed services structures are typically tied to the mainframe technological environment. If a problem arises, the team will fix it. While that might sound logical, this approach fails to consider how teams function, platform preferences among teams, and overall brand experiences. With the fast pace of digital transformation, a clear need has arisen for these types of traditional services to become more agile.
Agile managed services on demand consider customer and employee experiences to quickly and effectively resolve incidents or problems in the IT space. In working more collaboratively, teams can adopt iterative changes, get almost real-time feedback, and build out supporting documentation after addressing the issue. Rather than following a rigid plan, managed agile service providers can take faster action and provide a result that will more effectively integrate into the organization.
A Framework for Managed Agile Services on Demand
Algorithms and technology isn’t what moves the needle for organizations; agile approaches and frameworks are what bring real results. Brands that take time to develop quick-response feedback loops based on solid and consistent data set themselves up for accelerated growth in the future. Having these agile feedback loops internally and externally alike allows teams to collaborate with service providers to develop sustained, customer-first experiences.
Building these types of experiences starts internally and must align with the organization’s why from start to finish. That alignment requires a sound framework to guide fast decision-making. The StoryVesting framework brings together the people, platforms and processes needed to continue the strategic move towards the North Star Metric, effectively accelerating the speed at which customers move through their path-to-purchase and path-to-retention.
How Managed Agile Services On Demand Fit Into the Customer Journey
Building incredible experiences and innovation loops require teams to have a firm foundation rooted in the 3 P’s — people, processes and platforms. That foundational understanding must then be backed into a roadmap to progress teams towards the future state and ensure technological changes will continue to deliver a sublime customer experience via the right people and sound business processes.
Gaining this end-to-end view requires interconnected journey analytics that allows teams to meet customers in a perpetual, agile fashion. Managed agile services on demand allow teams to make swift, transformative changes by leveraging microservices and event-driven architecture to operate more on agile. Ultimately, teams are equipped to get to market faster and stay relevant.
The 3I’s of Managed Agile Services On Demand
Organizations that don’t innovate and optimize in the face of hardship or risk of disruption will struggle to grow. Through the three Is, organizations can leverage managed agile services on demand to navigate strategic inflection points better and faster.
Invent
Moving outside of the box of traditional processes allows teams to make large-scale upgrades to methods, ideas or products. Managed agile services on demand can help with these innovations in real-time by having teams prioritize workflows and monitor how those deliverables align with key milestones as they relate to larger roadmap goals.
Innovate
Inventing something new isn’t a process that teams can rush into. Before dedicated engineers are working on a project, teams need to gather qualitative and quantitative feedback. Managed agile services on demand and can help set up the systems to gather feedback and then see elements of the project through to completion, getting you to Product-Market Fit faster with less risk.
Improve
Often, teams will need to assess what’s already available and make functional updates to those platforms or processes. Aligning teams to do this in a more agile way makes it easier for agile services to complement the needs of customers more directly. These ongoing improvements are the crux of what’s offered by managed agile services on demand.
Customer Experience (CX) Terms
- 360° Degree View of the Customer
- AI Ops
- Barlow Bands
- Behavioral Triggers
- Bow Tie Funnel
- Brick-to-Click
- Business Impact Analysis (BIA)
- Cognitive Computing
- Cohort Analytics
- Content Mapping
- Conversational User Guidance
- Customer Data Profile
- Customer Experience (CX)
- Customer Friction
- Customer Insights Map
- Customer Journey
- Customer Journey Mapping
- Customer Satisfaction (CSAT)
- Customized Ratios
- CX Intelligence
- CX Led Growth
- CX Metrics
- Data as a Product (DaaP)
- Data as a Service (DaaS)
- Data Culture
- Data Driven
- Data Engineering
- Data Fabric
- Data Governance
- Data Humanization
- Data Hygiene
- Data Looping
- Data Mapping
- Data Mining
- Data Modeling
- Data Monetization
- Data Swamp
- Data Visualization
- Data Warehouse
- Data-Centric
- Descriptive Analytics
- Diagnostic Analytics
- Digital Asset Management (DAM)
- Digital Transformation
- Dirty Data In Dirty Data Out
- Embedded Intelligence
- Empathy Mapping
- Employee Data Profile
- Employee Experience (EX)
- EX to CX Data Mapping
- EX to CX Mapping
- Experience Management (XM)
- Gap Analysis
- Generative AI
- Human-Centered Design (HCD)
- Journey Analytics
- Machine Learning (ML)
- Managed Agile Services on Demand
- Modified Hoshin
- North Star Metric
- Party Data
- Pathway to Purchase
- Predictive Analytics
- Product-Market Fit Mapping
- Real Time Design Looping
- Revenue Acceleration
- RevOps
- S Curve of Growth
- Stack Impact Analysis
- StoryVesting
- Table Stakes Testing
- The 3 P’s
- User Experience (UX)
- User Insights Map
- User Interface (UI)
- Voice of the Customer (VoC)
- Voice of the Employee (VoE)
- World Cloud Generator Sentiment Mining
- X Analytics