What is
This refers to every encounter a customer has (or could have) with your company and brand. These “encounters” or micro-moments could be anything from sales calls, a voice mail greeting, a business card, website, advertisements, packaging, in-store service, etc. From brick to click or click to brick, these touchpoints are encournters making up the entire customer journey.
We become part of your team
The right mix of modern talent can span several specialized layers. In order to learn and absorb your nuances quickly and to gain competitive momentum, we collaborate early and often so that we can seamlessly blend our talent, processes and technology with yours.
We bring an agile CX-first methodology and skillset to help your team systematically and iteratively act on real-time quantitative and qualitative customer insights. What that means is that you’ll be able to more rapidly compete within those customer decision-making micro-moments.