What is
Multi channel is enabling a customer to interact with you in multiple channels ( on the web, in person, through your call center etc.). Omni-channel is focused on integrating all the channels to make it easier for the customer to interact with you in any channel. The Omni-channel experience requires that you integrate your customer data across the enterprise in order to have enough data to answer their questions and solve their problems.
We become part of your team
The right mix of modern talent can span several specialized layers. In order to learn and absorb your nuances quickly and to gain competitive momentum, we collaborate early and often so that we can seamlessly blend our talent, processes and technology with yours.
We bring an agile CX-first methodology and skillset to help your team systematically and iteratively act on real-time quantitative and qualitative customer insights. What that means is that you’ll be able to more rapidly compete within those customer decision-making micro-moments.