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Customer Experience (CX) Terms
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360° Degree View of the Customer
AI Ops
Barlow Bands
Behavioral Triggers
Bow Tie Funnel
Brick-to-Click
Business Impact Analysis (BIA)
Cognitive Computing
Cohort Analytics
Content Mapping
Conversational User Guidance
Customer Data Profile
Customer Experience (CX)
Customer Friction
Customer Insights Map
Customer Journey
Customer Journey Mapping
Customer Satisfaction (CSAT)
Customized Ratios
CX Intelligence
CX Led Growth
CX Metrics
Data as a Product (DaaP)
Data as a Service (DaaS)
Data Culture
Data Driven
Data Engineering
Data Fabric
Data Governance
Data Humanization
Data Hygiene
Data Looping
Data Mapping
Data Mining
Data Modeling
Data Monetization
Data Swamp
Data Visualization
Data Warehouse
Data-Centric
Descriptive Analytics
Diagnostic Analytics
Digital Asset Management (DAM)
Digital Transformation
Dirty Data In Dirty Data Out
Embedded Intelligence
Empathy Mapping
Employee Data Profile
Employee Experience (EX)
EX to CX Data Mapping
EX to CX Mapping
Experience Management (XM)
Gap Analysis
Generative AI
Human-Centered Design (HCD)
Journey Analytics
Machine Learning (ML)
Managed Agile Services on Demand
Modified Hoshin
North Star Metric
Party Data
Pathway to Purchase
Predictive Analytics
Product-Market Fit Mapping
Real Time Design Looping
Revenue Acceleration
RevOps
S Curve of Growth
Stack Impact Analysis
StoryVesting
Table Stakes Testing
The 3 P’s
User Experience (UX)
User Insights Map
User Interface (UI)
Voice of the Customer (VoC)
Voice of the Employee (VoE)
World Cloud Generator Sentiment Mining
X Analytics
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