Buckley Barlow
FOUNDER | EXECUTIVE CHAIRMAN
MASTER GARDENER
Jonathan Greene
Co-Founder | CEO
usta 4.0 tennis junkie
Steven Kiger
Co-Founder | President
wannabe golf traveller
The Team
Dylan Harnsberger
DIRECTOR OF STRATEGIC ACCOUNTS
weekend powder hunter
Danté Johnson
SENIOR UX/UI DESIGNER
musician
Julia Rakowski
UX COntent strategy
hiker
Kai Hatch
DIRECTOR OF ENGINEERING
gamer
Kayla Thomas
Sr. Project Manager
Home Remodel Expert
Kevin Beckstead
DIRECTOR OF UX/UI
illustrator
Kimberly Crossland
Content & Digital ExperiencE
outdoor enthusiast
Mike Tiano
Engineering Lead
swimmer
Omar Trejo
DIRECTOR OF DATA ANALYTICS
musician
Tom Jones
EXECUTIVE VICE PRESIDENT
combat sports enthusiast
Seriously, you’re going
to 💚 working here
We help leading and disruptive companies solve difficult problems. We’re always on the lookout for exceptional talent that can walk the talk. Machine Learning ninja? SaaS onboarding genius? Big Data junkie?
When you join our team, not only do you get a chance to work with some of the best companies in the world, you get to help us disrupt some old-fashioned industries.
Fresh Face
In a way, we’re the fresh face on the block and that’s our competitive advantage. Stale, old, still trying to catch up…nope, that’s the other “firms”
Entrepreneurial
We’re entrepreneurial, yet intensely disciplined. We’re heavy on tech and expect everyone (and we mean everyone) to be steeped in tech and digital.
CX Centric
Our teams are tightly integrated and growth-centric so we don’t operate in silos. Don’t be surprised if you start dreaming about Customer Experience.
#noburnout
As much as we expect exceptional, smart, and dedicated work, we know how important it is to recharge the batteries.
More than just a mission statement
Our Values
It’s easy to get lost in esoteric verbiage around vision and mission statements.
Here at RocketSource, we like to keep our feet firmly grounded in everyday experiences.
Why?
We think it’s important that all companies know the reason they exist, the reason your people come to work every day. For us, we love the challenge of improving the experiences people have with brands.
Why? It may seem selfish, but as consumers, we want richer, more personalized experiences to help us achieve more, grow more, and do more. It’s pretty simple: We love what we do because we love great experiences.
What?
RocketSource has a unique model and offering, so you might be asking yourself, “What exactly does RocketSource do?”
Much like our why, it’s really very simple. Everyone here loves what they do, we’re pretty darn good at what we do, and we have a very modern and unique approach to what we do.
Put simply, whether you’re part of the team here or one of our partners, our goal is your success.
How?
We have a very dynamic team and a knack for transforming ordinary Customer Experiences into something truly sublime.
We combine our thought leadership with social proof and great visuals to help you understand what has taken us decades to learn from direct experience working in our own ventures as well as with some of the best and fastest-growing companies in the world.
Disrupt. Transform. Improve.
We significantly disrupt, transform and improve the way industry-leading companies and future leading companies approach the customer experience.
The detailed primer on the how is this: We build best-in-class customer experiences by infusing strategy, ideation, technology, hard work, smart work, and highly-skilled talent in areas like predictive tech, modern UX/UI, recessed consumer psychology, et al.
We have a proprietary framework that guides everything within this company and the work we do with each of our clients.
Our products, solutions and services are all geared toward this framework, and excelling via this framework is not for the faint of heart. It’s for leading and disruptive companies that truly aspire to be the best.
Customer Experience (CX) Terms
- 360° Degree View of the Customer
- AI Ops
- Barlow Bands
- Behavioral Triggers
- Bow Tie Funnel
- Brick-to-Click
- Business Impact Analysis (BIA)
- Cognitive Computing
- Cohort Analytics
- Content Mapping
- Conversational User Guidance
- Customer Data Profile
- Customer Experience (CX)
- Customer Friction
- Customer Insights Map
- Customer Journey
- Customer Journey Mapping
- Customer Satisfaction (CSAT)
- Customized Ratios
- CX Intelligence
- CX Led Growth
- CX Metrics
- Data as a Product (DaaP)
- Data as a Service (DaaS)
- Data Culture
- Data Driven
- Data Engineering
- Data Fabric
- Data Governance
- Data Humanization
- Data Hygiene
- Data Looping
- Data Mapping
- Data Mining
- Data Modeling
- Data Monetization
- Data Swamp
- Data Visualization
- Data Warehouse
- Data-Centric
- Descriptive Analytics
- Diagnostic Analytics
- Digital Asset Management (DAM)
- Digital Transformation
- Dirty Data In Dirty Data Out
- Embedded Intelligence
- Empathy Mapping
- Employee Data Profile
- Employee Experience (EX)
- EX to CX Data Mapping
- EX to CX Mapping
- Experience Management (XM)
- Gap Analysis
- Generative AI
- Human-Centered Design (HCD)
- Journey Analytics
- Machine Learning (ML)
- Managed Agile Services on Demand
- Modified Hoshin
- North Star Metric
- Party Data
- Pathway to Purchase
- Predictive Analytics
- Product-Market Fit Mapping
- Real Time Design Looping
- Revenue Acceleration
- RevOps
- S Curve of Growth
- Stack Impact Analysis
- StoryVesting
- Table Stakes Testing
- The 3 P’s
- User Experience (UX)
- User Insights Map
- User Interface (UI)
- Voice of the Customer (VoC)
- Voice of the Employee (VoE)
- World Cloud Generator Sentiment Mining
- X Analytics